Guest Services

Chimelong Ocean Kingdom offers high quality guest services to ensure that you enjoy your visit. Feel free to visit our guest services center or contact our staff for more information.

Guest Services Center

The guest services center are located at Ocean Plaza and on the right side of Ocean Avenue. There you can ask questions, obtain a park map and performance schedule, receive assistance during your visit with planning, dining, and disability services, and check the Lost & Found.

Lost & Found

The Lost & Found counter is located at the guest services center on the right of Ocean Avenue. There you can check for lost items or turn in found items.


Stroller and wheelchair services are available at the guest services center located on the right of Ocean Avenue.

Lockers Services

Lockers are available on the right of Ocean Plaza and Ocean Avenue.

First Aid Center

If you feel unwell during your visit, you can find medical assistance at the first aid center located next to the Dolphin Theatre at the Dolphin Cove.

Separated Guests/Missing Child

In the event that you are separated from your friends or child, contact our staff at the guest services center located on the right of Ocean Avenue.

Family Restrooms

Family restrooms are available around the park for the convenience of our guests.

Merchandise Delivery

Enjoy shopping in the park without the hassle of carrying bags! Our merchandise delivery service, located on the left of Ocean Plaza, will hold your purchases for you until at the end of your visit, or have them delivered to ChimelongHengqin Bay Hotel,Chimelong Penguin Hotel,Chimelong Circus Hotel. Contact our staff for more information.

Birthday Exclusive

Guests who visit Ocean Kingdom on his/her birthday can receive a special gift upon presentation of valid proof at the ticket check or Guest Services center inside the Park. We wish you a pleasant stay here.

Children Wristband

Get a Children Wristband for free at the ticketing booth, in-park amusement rides or Guest Services centers inside/outside the Park, and record your children’s height on it, so that your children can be free from measurements before rides and enjoy unlimited funs.

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