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Guest Services

Chimelong Ocean Kingdom offers high quality guest services to ensure that you enjoy your visit. Feel free to visit our guest services center or contact our staff for more information.

Guest Services Center

There are three Guest Services Center at Chimelong Ocean Kindom, which are located near the Group Security Passage and Whale Shark Aquarium and on the side of Ocean Avenue. There you can ask questions, obtain a park map and performance schedule, receive assistance during your visit with planning, dining, and disability services, and check the Lost & Found.

Lost & Found

Located at Guest Services Center.

Body Dryers

Body Dryers are available at Polar Expedition, Fishermen Trading Post, as well as Ocean Theater Store.

ATM

ATM machine of ICBC (Industrial and Commercial Bank of China) is located near the security passage for individual guests.

Stroller/Wheelchair

We accept all Stroller and Wheelchair services at Chimelong Ocean Kingdom, which are available at the Guest Services located on the right of Ocean Avenue and near Whale Shark Aquarium Guest Services Center.

Lockers Services

Lockers are available for a fee at two locations, which are located near the security passage for individual guests and side of Ocean Avenue.

First Aid Center

If you feel unwell during your visit, you can find medical assistance at the First Aid Center located next to the Dolphin Theatre at the Dolphin Cove.

Nursing Room

The Nursing Room is located at the Maritime Boutique on the Ocean Avenue. Guests can nurse their child and change diapers here.

Separated Guests/Missing Child

Located at Guest Services Center.

Family Restrooms

Family restrooms are available around the park for the convenience of our guests.

Designated Smoking Areas

For the comfort of other guests, smoking is allowed within designated areas only. Look for the smoking area sign or contact our staff for more information.

Package Tickets

Package tickets holders should register their fingerprint data before admission into the Park. Each package tickets should be used by the same whose fingerprint has been registered. Please properly keep your ticket. If your original ticket is lots, you will be required to purchase another ticket. All fingerprint data is used for admission verification only and will be automatically deleted once the package tickets expire.

Ocean Easy Access Priority Access

Enjoy priority access with a shorter waiting time at designated attractions with Ocean Easy Access. Access will be arranged based on the current wait time at the attraction.

Service for Guest with Disabilities

Wheelchairs are available for rent at Ocean Kingdom. Attractions offer facilities designed for access by guest with disabilities, including family restrooms, wheelchair access and priority at theaters to accommodate guests using wheelchairs.

Same-day Re-admission

If you need to leave the park temporarily and intend to return on the same day , register your fingerprint data at the gate before leaving. To re-enter, simply present your ticket and verify your fingerprint data.

Merchandise Delivery

If you have purchased in the park, you can use the Package Express service near the Group Security passage to deposit your souvenirs and pick them up before you leave the park. Or you can have your merchandise delivered to the Chimelong hotel in Zhuhai where you are staying. For details please contact a team member.

CCTV Surveillance

Chimelong Ocean Kingdom is under video(CCTV)surveillance Recordings or images may be provided to law enforcement agencies for safety and security purposes.

Birthday Exclusive

Guests who visit Ocean Kingdom on his/her birthday can receive a special gift upon presentation of valid proof at the ticket check or Guest Services center inside the Park. We wish you a pleasant stay here.

Children Wristband

Get a Children Wristband for free at the ticketing booth, in-park amusement rides or Guest Services centers inside/outside the Park, and record your children’s height on it, so that your children can be free from measurements before rides and enjoy unlimited funs.

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