- Ocean Avenue Dolphin Cove Amazing Amazon Ocean Beauty Polar Horizon Fun Zone Mt. Walrus Hengqin Ocean
- Getting Here Map Opening Hours & Show Times Practical Information Guest Services Weather
- Ocean Easy Access Priority Admission Kingdom Privilege Guided Tour Dolphin Encounter Ocean Sleepover Ocean Diving
- Education Zone Educational Tours Ocean Kingdom Fun Facts Sea life Classes Funny Animal Pictures
Chimelong Ocean Kingdom offers high quality guest services to ensure that you enjoy your visit. Feel free to visit our guest service centres or contact our staff for more information.
Guest Service Centres
The guest service centres are located at Ocean Plaza and on the right side of Ocean Avenue. There you can ask questions, obtain a park map and performance schedule, receive assistance during your visit with planning, dining, and disability services, and check the Lost & Found.
Lost & Found
The Lost & Found counter is located at the guest service centre on the right of Ocean Avenue. There you can check for lost items or turn in found items.
Stroller and wheelchair rental services are available at the guest service centre located on the right of Ocean Avenue.
Lockers are available for rental on the right of Ocean Plaza and Ocean Avenue.
First Aid Centre
If you feel unwell during your visit, you can find medical assistance at the first aid centre located next to the Dolphin Theatre at the Dolphin Cove.
Separated Guests/Missing Child
In the event that you are separated from your friends or child, contact our staff at the guest service centre located on the right of Ocean Avenue.
Family restrooms are available around the park for the convenience of our guests.
Enjoy shopping in the park without the hassle of carrying bags! Our merchandise delivery service, located on the left of Ocean Plaza, will hold your purchases for you until at the end of your visit, or have them delivered to ChimelongHengqin Bay Hotel,Chimelong Penguin Hotel,Chimelong Circus Hotel. Contact our staff for more information.
Guests who visit Ocean Kingdom on his/her birthday can receive a special gift upon presentation of valid proof at the ticket check or Guest Services center inside the Park. We wish you a pleasant stay here.
Get a Children Wristband for free at the ticketing booth, in-park amusement rides or Guest Services centers inside/outside the Park, and record your children’s height on it, so that your children can be free from measurements before rides and enjoy unlimited funs.